Our Live Chat Experts are the front lines of giving our customers a fantastic experience. The most frequently needed action is guiding customers to the product pages they need to make a purchase. Other responsibilities are responding effectively to customer requests, addressing emails/customer tickets and related needs. This description is not designed to cover or contain a comprehensive listing for this position.
Business hours are 8:00am EST to 9:00pm EST, daily. Our part-time agents usually work 20 – 30 hours per week via afternoon or evening shifts.
Crucial Characteristics of the Right Candidate
- Excellent command and comprehension of English with proper grammar and punctuation
- Computer savvy with great keyboard skills
- Stable and fast Internet connection
- Detail oriented with problem-solving skills
- Self-motivated to stay on task
- Loves to learn
- Dependable and consistently punctual for scheduled shifts
- Bonus: additional languages such as German, Spanish, Italian or French