Live Chat Expert

Position Details

Our Live Chat Experts are the front lines of giving our customers a fantastic experience. The most frequently needed action is guiding customers to the product pages they need to make a purchase. Other responsibilities are responding effectively to customer requests, addressing emails/customer tickets and related needs. This description is not designed to cover or contain a comprehensive listing for this position.

Business hours are 8:00am EST to 9:00pm EST, daily. Our part-time agents usually work 20 – 30 hours per week via afternoon or evening shifts.

Crucial Characteristics of the Right Candidate

  • Excellent command and comprehension of English with proper grammar and punctuation
  • Computer savvy with great keyboard skills
  • Stable and fast Internet connection
  • Detail oriented with problem-solving skills
  • Self-motivated to stay on task
  • Loves to learn
  • Dependable and consistently punctual for scheduled shifts
  • Bonus: additional languages such as German, Spanish, Italian or French