Services

Branding and Marketing

At Cresca we’re a business that helps other businesses grow because it's in our collective success that we find our joy. Our marketing team offers a balanced mix of technical know how and practical experience. We treat each of our clients’ businesses as if they were our own and have a proven track record growing businesses and their reach through creative, consistent and data-driven action.

We start by working with you to develop a marketing strategy. Helping define your company and brand from the top down and envisioning where you want your business to be in three to five years allows us to craft a strategic map to help you get there. Think of us as your market cartographers. However, rather than use some cookie cutter formula, we truly learn about your business and what makes it unique. By developing recommendations on promotional material, identifying advertising opportunities, fine tuning your corporate image, developing an internet strategy and finding the mystical voice of your brand, we will help you launch and build campaigns, social media persona and more.

The ultimate goal is taking your business to the next level and actualizing the vision of where you want to be.

Business Development

Do you ever wonder how you're going to take your operation to the next level with all the daily work that's now required just to keep things going?

Enter the Cresca Group. We specialize in managing your businesses operations so that you don't have to. Allow us to deburden you through our full suite of services, from customer service and order fulfillment to bookkeeping and IT infrastructure. Whatever is consuming your day to day, let us take it off your plate so that you can focus on the core widget that you know so well. As we handle your business management, we will be developing ideas and possibilities to help you and your company grow by finding new opportunities and tapping our vast resources of experience in the areas of multi-channel online retailing, marketing, logistics and more.

Wherever you are ready to go, partner with Cresca to help take you there.

Customer Support

If at its core, business is exchanging goods or services for money, then the essence of business rests on a platform of relationships. Interacting with your customers is the most important thing you'll do all day. It is your customers, after all, who are the other half of everything you do. They complete you.

You want to trust that the bond holding together that customer relationship is always strong. And that's where the Cresca Group comes in. Our experienced team of customer service specialists are adept at providing a full-service experience for your clients, supporting nearly any product, widget or service. We're so effective because we consider the entire customer experience.

We are not just handling your phone calls, emails and chat through our advanced ticketing system. We are considering start to finish how your customers prefer to interact with you and every touch point a customer has to ensure that each interaction is consistent, representative of your brand and effective at securing the results you want.

Financial and Accounting Services

If you don't know where you are at every moment financially, you are lost. Let us make sure that your financials are always up to date, accurate and accessible. Our services are more than just P&Ls and Balance Sheets, though. With our help, you can unlock the possibilities buried in your financial data. Whether its sales or expenses, COGS or assets, we're here to help you sort through the details and visualize the information that's important to your business.

Many of our clients are accustomed to Quickbooks or other simple online solutions, and while these have their place, they may not be telling you everything you need to know to make the most impactful decisions right now. Knowing what your expenses are is one thing. Knowing how to reduce them without impacting your ability to function successfully is another. Are you managing your cash-flow effectively? Are your inventory fluctuations costing you sales?

These and many others are the questions we can help you answer. Time spent simply on book keeping is time lost on valuable financial analysis. Let us remove and simplify that burden and present you with the information that will move the needle on your business's KPIs. Wait, you haven't established your KPIs? We definitely need to talk.

Logistics and Fulfillment

“Having the right item in the right quantity at the right time at the right place for the right price in the right condition to the right customer” is how Mallik sums up logistics. But if it were that simple, everyone could do it. In truth, managing logistics is one of the most challenging aspects of any businesses.

Whether you’re an established entity or just starting out, as a retailer you need to know exactly where your goods are at any given time, what the status of your outstanding shipments are, and how much and when to order next. Our experience and global connections make it easier to navigate the intricacies of logistics, as we work with our global partners to bring you access to affordable warehousing and fulfillment all around the world. You can grow your business as large as you want without investing in additional warehouses, personnel or infrastructure because Cresca makes it easier for you to scale your business. Warehouse management, transportation management, delivery management, asset management, and border procedure management are just a few of the areas where we provide exceptional value to our clients.

Payment Processing

Selling in a new country can be challenging. Consolidating payments across multiple channels can be a headache. Payment processing often involves excessive paperwork, compliance complexities, merchant processors, transacting banks and other parties - and everyone wants a cut of your margin for their "trouble." We can alleviate much of the burden associated with online payment processing for small and medium retailers.

Through one of our strategic partnerships, we're able to offer our customers the benefits of our excellently leveraged payment forwarding and consolidation services. The advantages of this service are particularly outstanding for international customers, who go through more challenges to get bank and PayPal accounts that can accept United States Dollars. By utilizing these payment forwarding services, our clients can tap the entire US market without having to sacrifice margin for outrageous international or conversion fees. And Cresca's role here is not to take a cut from your margins - heaven forbid! We will assess your current state of payment processing and learn what you're trying to accomplish.

If our partner can be the most strategic advocate to accomplish your pursuits, then we'll team you up - if not, we'll help guide you in the right direction to simplify your arrangement and maximize your profits.

Product Sourcing

Have the perfect place to sell an existing product, but just need them in bulk in a week? Want your company's logo on, well, anything? Whatever the need or idea, let us acquire it for you.

Our strategic partners in the United States and around the globe develop, manufacturer and source almost anything you could want. If it's not readily available, we can help you get it manufactured. Don't be shy about the idea or the need. If you're wondering whether or not it's viable, we'll help you walk through the process of the design, the plan, the execution and all the steps between right now and your successful tomorrow.

Technology Solutions

When you think of IT Solutions what picture comes to mind? A bunch of guys wearing high-water pants and pocket protectors a la “Revenge of the Nerds”? Or maybe it’s the cast of “Silicon Valley” huddled around a bunch of computers in a makeshift living room workspace? It's time to dispense with those antiquated notions of "your local IT guy" and meet the modern face of Information Technology.

Cresca’s in-house development team is augmented by the talent assembled at LAMP Camp™ —a cutting edge developer mentorship program that turns coders into developers through real-world experience building enterprise applications using PHP, MySQL, Linux, SharePoint and more. Our meeting rooms are equipped with Dueling Whiteboards – whiteboards facing each other on either side of the room to allow for multiple people to map out their free-flowing ideas – which creates the perfect environment for discussion, collaborations and charting a development path. Rather than simply assemble a collection of off the shelf software packages and call it a solution, we take the time to figure out what challenges your business faces and develop systems to help automate the processes that slow you down.

We want to understand the issues at hand and work with you to brainstorm the possible scenarios your end-user encounters. Whether it's a website or custom enterprise software, this approach allows us to deliver a world class solution that makes sense for you, your industry and your business.